Royal Cornwall NHS trust breach helpline left staff with significant emotional burden
BREACHredteam/daily · 1 source
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What happened
The Royal Cornwall Hospitals NHS Trust disclosed a breach affecting 8,003 people after an Excel workbook published under a Freedom of Information response in February 2023 kept sickness absence data that could be revealed through pivot tables. A review found the trust's checks, including Document Inspector and PDF conversion, were skipped or inadequate, and the file was viewed or crawled 340 times in the 12 months of logs kept. Staff running the resulting helpline reported distressing calls, unclear safeguarding duties and heavy workloads.
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Who reported · 1 outlet
The Register (Security)