Tuesday 3 November
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FTC and Washington settle with payment processor Riverside over misleading small business contracts

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The FTC and Washington state reached a proposed settlement with Riverside Payments Inc., Cascade Equipment Leasing LLC and their executives, requiring a $600,000 payment and suspending a $32,083,921 judgment. The complaint alleges false savings claims, undisclosed fees and auto-renewing multi-year contracts, plus cancellation obstacles and a claimed 'risk-free' guarantee that was not honoured. The order waives the early termination fee for 60 days, bars misrepresentations and unsubstantiated earnings claims, and requires express informed consent and a simple cancellation route for negative option plans.

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What to do

  1. Small businesses with Riverside or Cascade agreements may rescind them without a termination penalty under the proposed order.
  2. Businesses should review processing contracts for automatic renewal terms and early termination fees before signing.

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Full story timeline · 1 update

  1. Mon 2 NovemberFTC, Washington Take Action Against Payment Processor for Deceiving Small Businesses About Costs and Cancellation TermsFTC Consumer Protection

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FTC Consumer Protection

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