Monday 2 November
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Talos IR Q3 2026: Help desk vishing grows, ransomware rises to 27 percent of engagements

Severity
High
Exploited
Yes
Sources
1

Cisco's incident response team reports that attackers are phoning staff while pretending to be the IT help desk, tricking them into allowing remote access. Ransomware made up more than a quarter of the cases Talos handled, up from earlier quarters. Attackers also targeted network edge devices and began going after login secrets tied to AI coding tools.

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What to do

  1. CVE-2023-20198 is being exploited: treat it as urgent.
  2. CISA’s required action: Verify that instances of Cisco IOS XE Web UI are in compliance with BOD 23-02 and apply mitigations per vendor instructions. For affected products (Cisco IOS XE Web UI exposed to the internet or to untrusted networks), follow vendor instructions to determine if a system may have been compromised…
  3. Check whether you use Cisco IOS XE Web UI: add it to your watchlist to hear when it is affected. Open your watchlist

Based on advisory data

Vulnerabilities

Full story timeline · 2 updates

  1. Mon 16 OctoberCVE-2023-20198 added to CISA’s exploited listCISA KEV
  2. Thu 29 OctoberIR trends Q3 2026: Actors impersonate IT help desks in vishing attacks as ransomware activity increasesCisco Talos

Who reported · 1 outlet

Cisco Talos

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